FAQ

  • Why should I choose a professional CCTV system over a store-bought DIY option?

    While DIY CCTV kits can seem cost-effective, they often lack the reliability, image quality, and long-term performance of professionally installed systems. A professional CCTV system is tailored to your property, installed correctly by licensed technicians, and backed by ongoing support.

    Key benefits include:

    Custom coverage: Cameras are placed strategically to eliminate blind spots.

    Higher image quality: Commercial-grade cameras capture clearer footage, especially at night.

    Remote access & integration: Easily connect to alarms, access control, and mobile apps.

    Reliable storage & alerts: Better control over video storage and real-time notifications.

    Ongoing support: If something goes wrong, you have an expert to call.

    In short, professional systems provide peace of mind, better protection, and greater long-term value.

  • What areas do you service?

    We proudly serve clients across:

    Mornington Peninsula

    Frankston, Langwarrin, Seaford, Carrum Downs

    Cranbourne, Berwick, Casey

    Bayside, South East Melbourne, CBD

    Pakenham, Warragul, Greater Victoria

    If you're unsure whether we cover your area, feel free to contact us — we're happy to help.

  • Do I need a security license to install CCTV in Victoria?

    Yes. In Victoria, security systems must be installed by licensed professionals under the Private Security Act. This ensures legal compliance and reliable operation. Our technicians are licensed, insured, police checked, have their Working With Children Check, and are qualified to install CCTV, alarms, intercoms, and access control systems.

  • How often should my security system be serviced?

    We recommend servicing your system at least once per year. Regular maintenance ensures all components are functioning properly, firmware is up to date, and false alarms are minimised. We offer routine service plans across Mornington Peninsula, Frankston and Greater Melbourne.

  • What’s the difference between self-monitoring and professional 24/7 monitoring?

    Self-monitoring means you receive alerts and monitor your cameras or alarm via an app. Professional 24/7 monitoring provides around-the-clock surveillance by a licensed control room. If an alarm is triggered, trained operators act immediately — contacting you and emergency services if needed.

  • How do I know which security system is right for me?

    We provide free on-site assessments to evaluate your property and recommend the best solution. Whether it’s a home, office, warehouse or retail store, we tailor systems to your security risks, budget, and lifestyle.

  • Can I access my security system remotely?

    Yes — all our modern systems offer remote access via smartphone apps or web portals. You can view live feeds, playback footage, arm/disarm alarms, and receive real-time notifications — from anywhere in the world!

  • Do you offer both residential and commercial security systems?

    Yes — we install and maintain security solutions for homes, offices, shops, industrial sites, and large facilities. From basic alarm setups to multi-site CCTV networks, we offer flexible systems for every environment.

  • Can you integrate alarms, CCTV, and access control into one system?

    Absolutely. We specialise in fully integrated security systems where CCTV, alarm systems, intercoms, and access control all work together. This improves efficiency, simplifies management, and boosts overall protection.

  • Do you repair or upgrade existing systems?

    Yes, we can repair, upgrade, or take over the maintenance of existing systems — even if they were installed by another company. We’ll assess your current setup and recommend improvements if needed.

FAQ

1. Why should I choose a professional CCTV system over a store-bought DIY option?
While DIY CCTV kits can seem cost-effective, they often lack the reliability, image quality, and long-term performance of professionally installed systems. A professional CCTV system is tailored to your property, installed correctly by licensed technicians, and backed by ongoing support. Key benefits include: Custom coverage: Cameras are placed strategically to eliminate blind spots. Higher image quality: Commercial-grade cameras capture clearer footage, especially at night. Remote access & integration: Easily connect to alarms, access control, and mobile apps. Reliable storage & alerts: Better control over video storage and real-time notifications. Ongoing support: If something goes wrong, you have an expert to call. In short, professional systems provide peace of mind, better protection, and greater long-term value.
2. Do I need a security license to install CCTV in Victoria?
Yes. Under Victorian law, only licensed security professionals can legally install CCTV and alarm systems. Our technicians are fully licensed and insured to meet all regulatory requirements.
3. How often should my security system be serviced?
We recommend a full system service at least once a year. This ensures all components are working correctly and software is up to date — preventing system failures and false alarms.
4. What’s the difference between self-monitoring and 24/7 professional monitoring?
With self-monitoring, alerts go to your phone and you’re responsible for taking action. 24/7 professional monitoring connects your system to a control room that responds immediately, contacting emergency services if needed.
5. How do I know which security system is right for me?
We offer free site assessments to evaluate your needs. Whether you need CCTV, alarms, or access control, we design systems based on your property layout, risks, and budget.
6. Can I access my security system remotely?
Yes. Our systems come with mobile and desktop access, allowing you to view live footage, control alarms, and get instant alerts from anywhere with internet access.
7. What areas do you service?
We proudly serve the Mornington Peninsula, Frankston, South East Melbourne, and Greater Victoria. If you’re nearby, chances are we’ve worked in your area!
8. Do you offer both residential and commercial security systems?
Yes, we offer tailored security systems for homes, offices, retail stores, industrial sites, and more. Each solution is built to match the property type and security needs.
9. Can you integrate alarms, CCTV, and access control into one system?
Absolutely. We specialise in fully integrated security systems that combine cameras, alarms, intercoms, and access control for seamless protection and ease of use.
10. Do you repair or upgrade existing systems?
Yes. We can service or upgrade most existing systems — even if we didn’t install them. We assess your current setup and recommend improvements where needed.